We offer a 30-day no-questions-asked money-back guarantee. If you’re not happy with your order, you must contact us via email with your order number and the reason for the return to receive a Return Authorization (RA) number within 30 days of receipt. After receiving a Return Authorization (RA), you will have 30 days to return the item back to us.

We do not accept returns on used or customized orders. Returns attempted on non-refundable items will be sent back at the customer's expense.

Merchandise may be returned for a full refund of your purchase price, minus our cost of shipping to and from the customer. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund. Merchandise must be returned in sellable condition, and you must contact us for a Return Authorization (RA) within 30 days of receipt. After receiving a Return Authorization (RA), you will have 30 days to return the items back to us.

The item must be brand new and unused, including the original manufacturer packaging (unopened) and paperwork. Once we receive the item, we will issue a refund minus the cost of the return shipping label and original shipping. Returning an item with damaged or missing packaging will NOT receive a full refund.

Defective returns

If the item is found to be defective, return shipping costs will be waived and you will be refunded the full amount of your purchase. If the manufacturer cannot verify the defect, you will receive a refund minus a 25% restocking fee from the manufacturer.

Your refund will be issued in the same form of payment we received.

What about shipping costs related to returns?

We do not reimburse the cost of shipping for the initial order, and we also deduct the cost of the prepaid return label from your refund amount. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund.

How long will it take to get my refund?

You should receive your refund within 4 weeks of giving your package to the return shipper. However, most refunds will be applied faster. It takes us about 3-5 business days for us to process the return once we receive the item and about 5-10 business days for your bank to process our refund request.

We will notify you via email of your refund once we’ve received and processed the return.

How do we cancel an order?

We strive to ship orders as fast as possible. If you contact us within 24 hours of placing an order, we will likely be able to cancel your order. In any case, we’ll gladly attempt to cancel your order past the 24-hour mark. Please notify us by emailing us at customersupport@aimlyteusa.com If you’re unable to cancel your order, we offer full refunds for up to 30 days.

I ordered a product that is backordered. What happens now?

Sometimes due to the popularity of an item, we have to place items on backorder until more can be made. In this situation, you will promptly be notified via email and have the option to remain on the backorder list or cancel your order.